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Practice Fundamentals

This course is perfect if;

• you are new to the role of healthcare receptionist
• you are currently working in a healthcare practice and want to improve or review the fundamentals
• you are a practice owner who needs to understand the operational aspect of an exceptional reception team
• you are a practice owner without a reception team to support them

Through the  S.T.A.R.S  . Methodology of     SYSTEMS   -   TEAM   -   ACTIONS   -   REVIEW   -   SUCCESS  , we will explore the fundamentals needed to create that STELLAR impact.  Confidence and efficiency in handling clients' needs with understanding and professionalism, juggling the demands of a busy practice and understanding your role within the practice

Advanced Practice Operations

This course is perfect if;

• you have nailed your practice fundamentals and are ready to progress
• you are currently working in a healthcare practice and want to improve or find new inspiration
• you are a practice owner who needs to understand the operational aspect of an exceptional reception team
• you are a practice owner without a reception team to support them 

Through the   S.T.A.R.S.   Methodology of   SYSTEMS   -   TEAM   -   ACTIONS   -   REVIEW   - SUCCESS, we will explore how to increase the efficiency and profitability of practice.  Combining the practical with the personal, this course will allow you to develop communication skills , identify opportunities to increase revenue, time management and STELLAR customer service 

Team Leader or Management

This course is perfect for;

• reception members who are transitioning into a role of increased responsibility
• a practice owner expanding or developing your team

Through the  S.T.A.R.S . Methodology of   SYSTEMS   -   TEAM   -  ACTIONS  -   REVIEW   -   SUCCESS  , we will explore combining the practical with the personal.  This course will explore how to create powerful systems for easy operations, recording and evaluating practice statistics, team accountability and goal setting and implementation for success

Personal Development Workshops  

We offer a range of workshops designed to give you results in a specific area

• Stress management
• Communication skills
• Confidence and mindset
• Time management
• Wellbeing